Following up from our GoodMeal post last week, we have another meal delivery app (or rather an updated feature on an app you already have) up for review: Uber Eats. Read on to see what I ordered for lunch during the work week and the rating I’d give this venture. . .
I would honestly say Uber Eats and I didn’t get off to a great start, but let that not impede your decision to give this new feature available on your previously downloaded Uber app a try (disclosure: it’s currently only offered in NYC, LA, Chicago and Toronto). Each day in the designated Manhattan delivery zone from 11-2 you have the chance to have delicious lunch portion foods delivered within @5 minutes to your office building.
I originally was enticed to give this new feature a whirl, when last Friday, there was a special NYC Ice Cream Treats Day happening. A full ice cream menu was available and if you had a Capital One card, and you paid with it, you got a $25 credit. $25 of free ice cream desserts? Yes, please. Except it didn’t go according to plan. My coworker and I curated our selections and his “request” and anxiously waited for our delivery to say “on its way.” But alas, we weren’t meant to have any that day. Our numerous request attempts continued to time out! Frustrated, we gave up.
Then, another email came through this week saying our credit could still be used toward a lunch order, so make in the marketing scheme we were. When ordering you have your choice between two lunch plates and one dessert.
Again, I requested my menu selection for delivery, and again, it timed out repeatedly. It took 5 tries and @20 mins. for an order to go through. No bueno, Uber Eats! You need to QA and get this fixed ASAP for user experience. What’s supposed to be a fun feature to the app inevitably turns into a frustrated, “hangry” experience. But praise to the lord, after my 5th attempt, it magically went through. And in 5 minutes I was greeting my Uber delivery guy at the bottom of my office building. Contrary to belief, these Uber delivery gals and guys are on foot, and not in a car.
I will admit: I promptly began to stuff my face with two delicious bacon cheese sliders. Probably the most scrumptious and fattening thing I’ve eaten all week. I topped it off with a vegan salted peanut butter push pop. It was all very tasty, I will admit. And I’m intrigued enough now to keep checking the daily menu. But man, it sure was a lot of hassle and waiting through attempts to see if it could even go through. Is this was it was like in the first month Uber launched en original?? All in all, I’d give it a 3 out of 5 stars. 3 for the food and kindness of the delivery guy, and minus 2 for that crappy user app experience. #firstworldproblems #NYClunchspoils
If you’re curious, see what’s coming up on the menu for your city!
Images from Uber Eats.